Privacy & Confidentiality
The Women’s Health Hub is committed to protecting your privacy and treating your information with care, respect and confidentiality. We understand that enquiries about pregnancy, abortion, miscarriage and reproductive health can be highly personal. We only collect information that is reasonably needed to respond to your enquiry, arrange care, provide clinical services or meet our legal and professional obligations.
Information we may collect
When you contact us or request an appointment, we may collect information such as your name, contact details, location, residency or funding eligibility, pregnancy-related information, the service you are seeking, and any information you choose to provide in your message. If you become a client, additional health information may be collected as part of your clinical care.
How we use your information
We use personal and health information to respond to enquiries, arrange appointments, assess which care pathway is appropriate, provide and document clinical care, organise clinically required investigations or referrals, provide follow-up and safety-netting, communicate with you, and meet applicable legal, professional, funding and record-keeping requirements.
Your choices and confidentiality
Your reproductive healthcare choices are yours. We aim to provide compassionate, non-judgemental information and care so you can make the decision that is right for you. We do not disclose your personal or health information unnecessarily. Information may be shared with other health professionals, laboratories, imaging providers, emergency services or authorised agencies when this is required for your care, with your consent where appropriate, or where disclosure is otherwise permitted or required by law.
Website forms and email
Information submitted through this website may be stored by our website systems and delivered to our booking or clinical communication channels. While we take reasonable steps to protect information, ordinary email and internet-based forms cannot be guaranteed to be completely secure. Please avoid including more sensitive information than is necessary in an initial website enquiry. Detailed clinical information can be discussed directly with your clinician.
Website analytics, cookies and spam protection
Our website may use cookies, security tools, analytics and spam-detection services to help the site function, understand general website use and protect forms from misuse. These services may process technical information such as IP address, browser or device information and website activity.
How long information is kept
We retain personal and clinical information for as long as reasonably necessary for the purpose for which it was collected and for any applicable clinical, legal, professional or record-retention requirements. Clinical records are managed separately from ordinary website content.
Accessing or correcting your information
You may ask to access personal information we hold about you or request that inaccurate information is corrected, subject to any lawful limitations that apply. Please contact The Women’s Health Hub using the contact details on this website.
Privacy concerns
If you have a concern about how your information has been handled, please contact us so we can respond. You may also have rights under New Zealand privacy and health-information law, including the Privacy Act 2020 and Health Information Privacy Code 2020.
Last updated: 6 October 2026.